If a guest who is intoxicated asks for another drink, what should you do?

• A. Refuse abruptly without explanation.
• B. Ignore and continue service.
• C. Use a calm script to refuse and offer non-alcoholic beverages or water instead.
• D. Offer a bigger drink to calm them down.

Answer: (C)

When someone is intoxicated, the priority is safety and responsible service: stop serving alcohol and guide them toward safer options. Using a calm script to refuse makes the boundary clear yet respectful, reducing the chance of an argument or escalation. Offering non-alcoholic beverages or water keeps the guest hydrated and provides a safe alternative without denying them something to drink, which helps maintain a positive service experience while sticking to policy. This approach shows you care about the guest and others in the venue, and it aligns with legal and house rules about not overserving.

Refusing abruptly without explanation can feel hostile and may lead to conflict. Ignoring the guest is unsafe and against responsible service standards. Offering a bigger drink to calm them down is unsafe and inappropriate, as it increases intoxication and liability. If needed, involve a supervisor and arrange safe transportation for the guest.