If an ID shows tampering signs, what is the appropriate action?

• A. Politely refuse service, explain concerns, and request a valid ID or involve a supervisor.
• B. Continue serving but document the observation.
• C. Accept the ID and proceed.
• D. Allow one drink.

Answer: (A)

Tampering signs on an ID raise a clear red flag about age verification and document authenticity. The right move is to prevent service and handle the situation calmly. Politely explain that you cannot accept a tampered ID and request a valid, unaltered ID or another form of verification. If a different valid ID is available, accept it; if not, or if there’s any doubt, involve a supervisor. You can offer non-alcoholic options while the supervisor is contacted. This approach protects individuals, the establishment, and compliance with legal requirements.