If the ID photo appears altered, what should you do with age determination?

• A. Use the ID to determine age
• B. Do not use the ID to determine age
• C. Accept if looks older
• D. Ask for another ID

Answer: (B)

When an ID photo appears altered, you should not use that ID to determine age. Alterations raise questions about authenticity and can indicate tampering or counterfeiting, so relying on it could lead to underage sales or other legal problems. Instead, refuse to base age on that document and seek another form of acceptable identification. If another government-issued photo ID is available, inspect it for validity—check expiration, date of birth, and security features—and verify the information matches the person. If you still can’t confirm age, escalate to a supervisor or refuse service according to your establishment’s policy. Remember, don’t judge by appearance; if you can’t verify age with reliable documents, you must not sell.