If you are unsure how to handle a difficult intoxicated patron, what should you do?

• A. Seek supervisor guidance.
• B. Handle it on your own.
• C. Refuse service immediately without discussion.
• D. Escalate to police.

Answer: (A)

When unsure how to handle a difficult intoxicated patron, seek guidance from a supervisor. Supervisors are trained to assess the situation, know the establishment’s policies, and determine the safest course of action—whether that’s cutting off service, offering alternatives, or arranging a safe exit with transport or security if needed. This protects the patron, other guests, and the business, and helps ensure a consistent, legally sound response. Handling it on your own can lead to misjudgment and liability, refusing service without discussion bypasses policy, and escalating to police should be reserved for immediate danger or only after supervisor guidance and de-escalation steps.