What documentation should be included in an incident report following a patron’s intoxication and refusal of service?

• A. The patron's favorite drink.
• B. Date/time, patrons involved, behavior observed, actions taken (refusal, offering alternatives), and who was notified.
• C. The weather conditions at the time.
• D. The staff schedules for the week.

Answer: (B)

Accurate incident reporting focuses on recording the facts that show what happened, who was involved, and how it was handled. When a patron is intoxicated and refuses service, the report should include the date and time of the incident, the people involved (the patron and staff members), the behavior observed that indicated intoxication, the actions staff took (refusing service, offering alternatives), and who was notified about the incident (supervisor, security, or other relevant personnel). This creates a clear, verifiable record that supports safety, compliance with laws and RBS policies, and accountability for the actions taken.

Other details like the patron’s favorite drink aren’t relevant to documenting what happened, and weather conditions or staff schedules don’t provide information about the incident itself unless they directly affected it. Keep the report factual and concise, focusing on what occurred, how staff responded, and who was informed.