What is the best practice for handling an intoxicated customer who asks for a ride home?

• A. Offer safe transportation options, verify the ride, and ensure they are sober enough to travel.
• B. Allow them to drive themselves.
• C. Refuse any assistance.
• D. Suggest calling a friend who may be intoxicated to pick them up.

Answer: (B)

When someone is intoxicated, the priority is safety, not letting them get behind the wheel. The best practice is to arrange safe transportation, verify the ride, and ensure they won’t travel until they’re sober enough to do so. This protects the person from harm and reduces the risk to others on the road, while also aligning with responsible beverage service standards and reducing potential liability for the establishment. If safe options aren’t already in place, offer to call a taxi or rideshare, arrange a sober driver, or have a trusted, sober friend or family member pick them up. Refusing to assist or suggesting another intoxicated person is not a safe or responsible approach, and letting them drive themselves creates a dangerous situation.