What is the purpose of an incident log in an RBS program?

• A. To punish staff and patrons.
• B. To document intoxication, refusals, policy violations, and interventions for accountability and training.
• C. To track weather conditions during incidents.
• D. To catalog menu items involved in incidents.

Answer: (B)

An incident log records significant events related to alcohol service, including signs of intoxication, refusals to serve, policy violations, and how staff responded. Its purpose is accountability and training: it creates a written trail of what happened and what actions were taken, which helps ensure consistent handling, supports coaching and improvement, and provides documentation for regulatory or legal purposes. It isn’t meant to punish individuals, and it doesn’t track weather or catalog menu items, which aren’t part of safe service practices.