When coworkers pressure you to 'just serve one more' to an intoxicated patron, what is the best practice?

• A. Continue serving to avoid confrontation.
• B. Stand firm on policy, model safe serving, and seek supervisor guidance if needed.
• C. Call security immediately.
• D. Ignore the pressure.

Answer: (B)

When coworkers pressure you to serve one more drink to an intoxicated patron, the best approach is to stand firm on policy, model safe serving, and seek supervisor guidance if needed. This keeps beverage service within legal and company rules, prioritizes guest safety, and provides a consistent response for the team. By clearly refusing the extra service and involving a supervisor for direction, you demonstrate responsible serving and reduce the risk of harm or liability for yourself, coworkers, and the establishment.

Continuing to serve to avoid confrontation violates policy and safety principles, and can lead to overdosing the patron and unnecessary risk. Ignoring the pressure is unsafe and unprofessional. Calling security immediately may be necessary if the patron becomes aggressive or a clear threat, but the first step is to seek supervisor guidance and handle the situation through proper channels.