When documenting incident outcomes, which detail is appropriate?

• A. The patron's driving record
• B. The outcome and any follow-up actions or referrals
• C. The music playlist played during the incident
• D. The sales totals for the night

Answer: (B)

Documenting incident outcomes should capture what happened and what was done to address it. The detail that fits best is the outcome and any follow-up actions or referrals because that directly shows how the incident was resolved and what steps were taken to ensure safety and compliance going forward. This keeps records accurate, supports accountability, and aligns with policies for further follow-up or enforcement. Include concrete details such as the result, who was involved, any referrals or actions taken (medical care, counseling, or contacting authorities if needed), and the time and location of the incident.

Unrelated or private information doesn’t belong in the record. A patron’s driving record is private data and not pertinent to incident resolution. Details like the music playlist or overall nightly sales do not describe how the incident was handled or what safety steps were taken, so they aren’t appropriate to include. Focus on what happened and what was done in response.