Which approaches help you handle a minor trying to purchase alcohol without accusing them?

• A. Accuse them of trying to trick the staff.
• B. Ask for ID, use the ID check procedure, and politely decline; engage the supervisor if a suspicion remains.
• C. Sell them alcohol but warn them.
• D. Call the police immediately.

Answer: (B)

Handling a potential underage alcohol purchase means sticking to a calm, policy-based process: ask for ID, follow your ID-check procedure, and politely decline if age can’t be verified; bring in a supervisor if doubt remains. This approach is best because it protects the minor and the staff, ensures you’re compliant with laws and store policy, and keeps the interaction respectful and non-confrontational. It also provides a clear, repeatable plan: verify age, refuse sales when verification fails, and escalate when there’s still uncertainty.

Accusing the student of trying to trick staff isn’t appropriate because it frames the interaction as a confrontation and can be inaccurate or unfair. Selling alcohol with a warning still allows an illegal sale to a minor, which isn’t permissible. Calling the police immediately is usually unnecessary unless there’s a safety risk or the person refuses to cooperate; otherwise, following the ID-check procedure and involving a supervisor as needed is the responsible course.