Which is an example of an effective refusal script for underage drinking?

• A. Maybe later, sorry.
• B. We can make it non-alcoholic instead?
• C. I can't serve alcohol to anyone under 21. Would you like a non-alcoholic option instead?
• D. No worries, we can serve a smaller drink.

Answer: (C)

The main idea here is to refuse alcohol service to minors in a clear, respectful way while offering a safe alternative. The strongest script states the policy directly: “I can’t serve alcohol to anyone under 21.” That leaves no confusion about what’s allowed and reinforces the legal requirement. Then it follows with a helpful option: “Would you like a non-alcoholic option instead?” This keeps the interaction positive, shows you’re still accommodating the guest, and provides a concrete alternative that complies with the law.

Other approaches fall short because they’re ambiguous or still imply the possibility of getting alcohol. Saying “Maybe later, sorry” delays the decision and can invite pressure or misunderstandings. A variation like “We can make it non-alcoholic instead?” is more about a drink choice than a firm stand on the legal rule. And suggesting a smaller alcoholic drink would still involve serving alcohol to someone under 21, which isn’t allowed and creates risk for the server and venue.

So the best script clearly communicates the rule and immediately offers a compliant alternative, balancing compliance with good guest service.